Payment Terms

We accept Visa, MasterCard, American Express, and offer NET 30 days for firms who have an open, established account. All online credit card orders are authorized and charged upon placement of order. Orders placed over the phone require credit card payment, with the credit card being initially authorized but charged upon order shipment. All prices listed on this website are in U.S dollars.

For online orders, you will receive an initial order confirmation, as well as a follow-up email with an estimated shipping date once the order has been processed. An email will also be sent once an order has shipped, and it will include tracking information. Any specific shipping instructions should be added in the comment section prior to submitting an order.

For purchase orders, an email will be sent with an estimated shipping date once the purchase order has been processed.



Quotes may be provided upon request, and are valid for 15 days upon customer receipt.


Quotation Conditions

All goods are to be shipped within 12 months. If, for any reason, an order is canceled, Vincent Associates shall be paid for all costs incurred, including reasonable burden and profit. The prices and terms on a quotation are not subject to verbal changes or other agreements unless approved in writing by Vincent Associates. All quotations and agreements are contingent upon strikes, fires, accidents, availability of materials and all other causes beyond our control. Prices are based on costs and conditions existing on date of quotation and are subject to change by Vincent Associates before final acceptance. Typographical and stenographical errors are subject to correction. Changes in scope of work to be performed shall result in price adjustment to be negotiated at time of change. Purchaser assumes liability for patent and copyright infringement when goods are made to Purchaser’s specifications. Conditions not specifically stated herein shall be governed by established trade customs. Terms inconsistent with those stated herein which may appear on Purchaser’s formal order will not be binding on Vincent Associates. Please note, once your order is placed, any changes to original quantity or delivery date(s) may incur a $50.00 charge per schedule adjustment.


Cancellation Policy

Vincent Associates products are made to order and therefore we are unable to cancel an order once it is placed. Any product returns may be subject to a 20% restocking fee within 30 days of shipment.


Shipping and Handling

For online orders, shipping and handling is estimated for each product. Shipping and handling may be updated upon your order acknowledgement by Vincent Associates. Presently, we do not offer DHL shipping services.


International Shipping

International shipping is available. If your country is not listed in the drop down box when completing the checkout process, please contact us for shipping information to your country. All taxes and duties are the responsibility of the buyer.



LIMITED PRODUCT WARRANTY: All Products manufactured by VINCENT ASSOCIATES® (MANUFACTURER) are warranted to meet published specifications and to be free of defects in materials and workmanship as defined in the specifications for 365 days – one year – (WARRANTY PERIOD) from the date of original shipment of the product. DSS series shutters are additionally warranted as defined in the DSS SERIES CYCLE WARRANTY CRITERION below. MANUFACTURER will, at its own option within the WARRANTY PERIOD, repair or replace without charge any listed item discovered to be defective excepting transportation charges. Burned out or otherwise damaged actuator coils are not covered under this warranty. Any defective product returned to the MANUFACTURER must follow the RETURN MATERIAL AUTHORIZATION PROCEDURE as defined below. This warranty does not extend to cover damage resulting from alteration, misuse, negligence, abuse, normal wear and tear, or accident. The MANUFACTURER will consider the return of unused equipment if returned within 30 days from the original date of shipment, subject to a 20% restocking charge. This offer does not apply to used or damaged equipment. This warranty extends only to the original purchase and is not available to any third party, including any purchaser assemblies or other Products of which the goods may become component equipment.

DSS SERIES CYCLE WARRANTY CRITERION: The DSS10B, DSS20B and DSS25B, are guaranteed for 2,000,000 operations or one year. DSS35B devices are guaranteed for 5,000,000 operations or one year. One “operation” is considered one opening and one closure of the shutter.  DSS Shutters (excluding the DSS35B) must be operated with the ED12DSS or VED24 driver. The DSS35B shutter devices must be operated with the VED24 driver. All DSS Shutters must be operated within the defined environmental, electrical and mechanical specifications as listed on the device’s data sheet. After one year (WARRANTY PERIOD), the cycle warranty is null and void. If returned, the device must be accompanied by a written statement indicating the approximate number of cycles contained on the device, include all parameters to which the shutter was operated and follow the RETURN MATERIAL AUTHORIZATION PROCEDURE as defined below.

RETURN MATERIAL AUTHORIZATION PROCEDURE: MANUFACTURER will only accept returned Products from customers that have obtained an RMA (Return Material Authorization) number from the MANUFACTURER. The customer must also include an itemized statement of defect(s). The Product will then be evaluated per the MANUFACTURER’S standard repair guidelines. Any Product which has been returned to the MANUFACTURER but which is found to meet the applicable specifications and not defective in materials and workmanship shall be subject to the MANUFACTURER’s standard evaluation charge. The MANUFACTURER assumes no liability for customer returned material.

LIMIT OF LIABILITY: The buyer’s exclusive remedy and the limit of MANUFACTURER’S liability for any loss whatsoever shall not exceed the purchase price paid by the buyer for the goods to which a claim is made. MANUFACTURER does not give any implied warranties of merchantability, fitness for a particular purpose, or of any other nature in connection with the sale of any Products.

Warranty updated: 7/8/15 1:54 PM


Privacy and Security

Vincent Associates protects customer privacy and aims to provide a safe and secure experience for every customer. We will never sell, share, post or otherwise distribute your information to any third parties, we only use the information we collect to convey your order information. For more information regarding our Privacy and Security policies please contact us.

For more information regarding privacy, please review our Privacy Policy.