We at Vincent Associates value our customers, and we strive to provide 100% customer satisfaction and service. Please read the following ordering information, and feel free to contact us with any questions. If you live or operate in an area local to a Vincent Associates sales representative, we suggest you contact them directly: See our Global Representatives.
Quotes may be provided upon request and are valid for 15 days upon customer receipt. Contact details must be provided in order to process a quote. Please email firstname.lastname@example.org for a quote to be provided.
All goods are to be shipped within 12 months. If, for any reason, an order is canceled, Vincent Associates shall be paid for all costs incurred, including reasonable burden and profit. The prices and terms on a quotation are not subject to verbal changes or other agreements unless approved in writing by Vincent Associates. All quotations and agreements are contingent upon strikes, fires, accidents, availability of materials and all other causes beyond our control. Prices are based on costs and conditions existing on date of quotation and are subject to change by Vincent Associates before final acceptance. Typographical and stenographical errors are subject to correction. Changes in scope of work to be performed shall result in price adjustment to be negotiated at time of change. Purchaser assumes liability for patent and copyright infringement when goods are made to Purchaser’s specifications. Conditions not specifically stated herein shall be governed by established trade customs. Terms inconsistent with those stated herein which may appear on Purchaser’s formal order will not be binding on Vincent Associates. Please note, once your order is placed, any changes to original quantity or delivery date(s) may incur a $50.00 charge per schedule adjustment.
We accept Visa, MasterCard, American Express, and offer NET 30 days for firms who have an open, established account.
Place a Purchase Order
Purchase orders can be submitted via email or fax:
An email will be sent with an estimated shipping date once the purchase order has been processed.
Place an Online Order
Browse through our standard products to select and add items to your cart until you have satisfied your order. You can review or edit your cart at any time by clicking “Your Cart” at the top of any page. Once you are satisfied with the items in your cart, you may proceed to checkout as a guest or registered user. Follow the steps through our checkout process where you will be asked to provide your shipping, billing, and payment information. Once your order has been submitted, you will receive a confirmation email with information regarding your order.
All online credit card orders are charged upon placement of order.
When placing an online order, you will receive an initial order confirmation, as well as a follow-up email with an estimated shipping date once the order has been processed. An email will also be sent once an order has shipped, and it will include tracking information along with a final invoice. Any specific shipping instructions should be added in the comment section prior to submitting an order.
Should you need to make changes to your order once it has been submitted, please contact us. If an online order has been cancelled, there will be a 3% cancellation fee. Shipping collect is not currently available to be used for online orders and freight charges are non-refundable. All prices listed on this website are in U.S dollars.
Place an Order Over the Phone
Please call 585-385-5930 to place an order over the phone using a credit card. All credit card orders are charged upon placement of order, collect shipping accounts can be used for orders placed over the phone; handling fees will be included. If a credit card order has been cancelled, there will be a 3% cancellation fee.
Additional Ordering Information
- Standard product lead time is 4 to 6 weeks (Product-specific lead times are shown on product pages)
- Upon order acknowledgement, an estimated shipping date will be provided via email
- Shipping costs are prepaid and added to your invoice.
- Expedited deliveries may be available for an additional cost – please ask your sales representative for more information.
- All amounts are payable in U.S. dollars.
- FOB Rochester, New York, U.S.A.
- Minimum Billing – $100.00.
- Product prices and shipping costs are subject to change at any time without notice.
Expedited options are available for most products. Expedites are subject to availability and will be approved upon order confirmation.
- 1 week ($150.00)*
- 2 weeks ($100.00)*
The online order expedite options can be found below the product part builder on applicable product pages if available.
Expedited lead times for orders not placed online/over the website are available upon request. All expediting fees are per-unit, and subject to production schedules and product availability. Credit card payment is required for all expedited orders—Shipping costs are not included.
*Please note: Business days are Monday through Thursday
Vincent Associates products are made to order and therefore we are unable to cancel an order. Credit card orders are authorized and charged upon placement of order. If a Credit Card (or online) order has been cancelled, there will be a 3% cancellation fee. Any product returns may be subject to a 20% restocking fee within 30 days of shipment if approved by Vincent Associates.
Shipping and Handling
For online orders, shipping and handling is estimated for each product. Shipping and handling may be updated upon your order acknowledgement by Vincent Associates. Collect accounts are not currently available to be used for online orders. Shipping charges cannot be refunded after placement of online order. All orders are subject to a handling fee. Presently, we use FedEx (Ground option currently unavailable) and UPS, exclusively. We do not offer DHL shipping services.
International shipping is available. All taxes and duties are the responsibility of the buyer and calculated prior to placement of order.
For an online orders, if your country is not listed in the drop down box when completing the checkout process, please contact us for shipping information to your country. If you live or operate in an area local to a Vincent Associates sales representative, we suggest you contact them directly: See our Global Representatives.
LIMITED PRODUCT WARRANTY: All Products manufactured by VINCENT ASSOCIATES® (MANUFACTURER) are warranted to meet published specifications and to be free of defects in materials and workmanship as defined in the specifications for 365 days – one year – (WARRANTY PERIOD) from the date of original shipment of the product. DSS & ES series shutters are additionally warranted as defined in the DSS & ES SERIES CYCLE WARRANTY CRITERION below. MANUFACTURER will, at its own option within the WARRANTY PERIOD, repair or replace without charge any listed item discovered to be defective excepting transportation charges. Burned out or otherwise damaged actuator coils are not covered under this warranty. Any defective product returned to the MANUFACTURER must follow the RETURN MATERIAL AUTHORIZATION PROCEDURE as defined below. This warranty does not extend to cover damage resulting from alteration, misuse, negligence, abuse, normal wear and tear, or accident. The MANUFACTURER will consider the return of unused equipment if returned within 30 days from the original date of shipment, subject to a 20% restocking charge. This offer does not apply to used or damaged equipment. This warranty extends only to the original purchase and is not available to any third party, including any purchaser assemblies or other Products of which the goods may become component equipment.
DSS AND ES SERIES CYCLE WARRANTY CRITERION: The DSS10B, DSS20B and DSS25B, are guaranteed for 2,000,000 operations or one year. DSS35B devices are guaranteed for 5,000,000 operations or one year. ES6 devices are guaranteed for 25,000,000 operations or one year. One “operation” is considered one opening and one closure of the shutter. DSS and ES Series shutters (excluding the DSS35B) must be operated with the ED12DSS or VED24 driver. The DSS35B shutter devices must be operated with the VED24 driver. All DSS and ES Series shutters must be operated within the defined environmental, electrical and mechanical specifications as listed on the device’s data sheet. After one year (WARRANTY PERIOD), the cycle warranty is null and void. If returned, the device must be accompanied by a written statement indicating the approximate number of cycles contained on the device, include all parameters to which the shutter was operated and follow the RETURN MATERIAL AUTHORIZATION PROCEDURE as defined below.
RETURN MATERIAL AUTHORIZATION PROCEDURE: MANUFACTURER will only accept returned Products from customers that have obtained an RMA (Return Material Authorization) number from the MANUFACTURER. The customer must also include an itemized statement of defect(s). The Product will then be evaluated per the MANUFACTURER’S standard repair guidelines. Any Product which has been returned to the MANUFACTURER, but which is found to meet the applicable specifications and not defective in materials and workmanship shall be subject to the MANUFACTURER’s standard evaluation charge. The MANUFACTURER assumes no liability for customer returned material.
LIMIT OF LIABILITY: The buyer’s exclusive remedy and the limit of MANUFACTURER’S liability for any loss whatsoever shall not exceed the purchase price paid by the buyer for the goods to which a claim is made. MANUFACTURER does not give any implied warranties of merchantability, fitness for a particular purpose, or of any other nature in connection with the sale of any Products.
Optional Extended Warranty – 1 Year
Purchasing this 1 YEAR OPTIONAL EXTENDED WARRANTY will extend the terms of the STANDARD WARRANTY by an additional 365 days or one additional year from the expiration of the STANDARD WARRANTY. All other terms of the STANDARD WARRANTY will remain the same.
Cycle Operation values for the DSS10B, DSS20B, DSS25B, DSS35B and the ES6B devices will remain at their value as published in the STANDARD WARRANTY, except for a TWO-YEAR period. For example, for the DSS35B, the number of cycles guaranteed would remain at 5,000,000 operations, however, over two years from original date of shipment. Therefore, after the total WARRANTY PERIOD – STANDARD plus OPTIONAL EXTENDED – 1 YEAR – the cycle warranty is null and void. All other terms of the CYCLE WARRANTY would remain as published in the STANDARD WARRANTY.
Optional Extended Warranty – 2 Years
Purchasing this 2 YEAR OPTIONAL EXTENDED WARRANTY will extend the terms of the STANDARD WARRANTY by an additional 730 days or two additional years from the expiration of the STANDARD WARRANTY. All other terms of the STANDARD WARRANTY will remain the same.
Cycle Operation values for the DSS10B, DSS20B, DSS25B, DSS35B and the ES6B devices will remain at their value as published in the STANDARD WARRANTY, except for a THREE-YEAR period. For example, for the DSS35B, the number of cycles guaranteed would remain at 5,000,000 operations, however, over three years from original date of shipment. Therefore, after the total WARRANTY PERIOD – STANDARD plus OPTIONAL EXTENDED – 2 YEARS – the cycle warranty is null and void. All other terms of the CYCLE WARRANTY would remain as published in the STANDARD WARRANTY.
Warranty updated: 3/27/19