We at Vincent Associates value our customers, and we strive to provide 100% customer satisfaction and service. Please read the following ordering information, and feel free to contact us with any questions. If you live or operate in an area local to a Vincent Associates sales representative, we suggest you contact them directly: See our Global Representatives.
Place a Purchase Order
Purchase orders can be submitted via email or fax:
Place an Order Online
Browse through our standard products to select and add items to your cart until you have satisfied your order. You can review or edit your cart at any time by clicking “Your Cart” at the top of any page. Once you are satisfied with the items in your cart, you may proceed to checkout as a guest or registered user. Follow the steps through our checkout process where you will be asked to provide your shipping, billing, and payment information. Once your order has been submitted, you will receive a confirmation email with information regarding your order.
All online credit card orders are authorized and charged upon placement of order.
When placing an online order, you will receive an initial order confirmation, as well as a follow-up email with an estimated shipping date once the order has been processed. An email will also be sent once an order has shipped, and it will include tracking information. Any specific shipping instructions should be added in the comment section prior to submitting an order.
Should you need to make changes to your order once it has been submitted, please contact us.
Additional Ordering Information
- Standard product lead time is 4 to 6 weeks (Product-specific lead times are shown on product pages)
- Upon order acknowledgement, an estimated shipping date will be provided via email
- Shipping costs are prepaid and added to your invoice.
- Expedited deliveries may be available for an additional cost – please ask your sales representative for more information.
- All amounts are payable in U.S. dollars.
- FOB Rochester, New York, U.S.A.
- Minimum Billing – $100.00.
- Product prices and shipping costs are subject to change at any time without notice.
Production Lead Time
Expedited lead times are available upon request. All expediting fees are per-unit, and subject to production schedules and product availability. Credit card payment is required for expedited orders—Shipping costs are not included.
Expedited lead times are not available for online orders at this time.
Available Production Lead Times:
- 4 -6 weeks (Standard)
- 10 Business Days *
- 5 Business Days *
- 1 Business Day *
* Please note: Business days are Monday through Thursday.
Quotes may be provided upon request, and are valid for 15 days upon customer receipt.
Vincent Associates products are made to order and therefore we are unable to cancel an order once it is placed. Any product returns may be subject to a 20% restocking fee within 30 days of shipment.
Shipping and Handling
For online orders, shipping and handling is estimated for each product. Shipping and handling may be updated upon your order acknowledgement by Vincent Associates. Presently, we do not offer DHL shipping services.
International shipping is available. If your country is not listed in the drop down box when completing the checkout process, please contact us for shipping information to your country. All taxes and duties are the responsibility of the buyer.
LIMITED PRODUCT WARRANTY: All Products manufactured by VINCENT ASSOCIATES® (MANUFACTURER) are warranted to meet published specifications and to be free of defects in materials and workmanship as defined in the specifications for 365 days – one year – (WARRANTY PERIOD) from the date of original shipment of the product. DSS series shutters are additionally warranted as defined in the DSS SERIES CYCLE WARRANTY CRITERION below. MANUFACTURER will, at its own option within the WARRANTY PERIOD, repair or replace without charge any listed item discovered to be defective excepting transportation charges. Burned out or otherwise damaged actuator coils are not covered under this warranty. Any defective product returned to the MANUFACTURER must follow the RETURN MATERIAL AUTHORIZATION PROCEDURE as defined below. This warranty does not extend to cover damage resulting from alteration, misuse, negligence, abuse, normal wear and tear, or accident. The MANUFACTURER will consider the return of unused equipment if returned within 30 days from the original date of shipment, subject to a 20% restocking charge. This offer does not apply to used or damaged equipment. This warranty extends only to the original purchase and is not available to any third party, including any purchaser assemblies or other Products of which the goods may become component equipment.
DSS SERIES CYCLE WARRANTY CRITERION: The DSS10B, DSS20B and DSS25B, are guaranteed for 2,000,000 operations or one year. DSS35B devices are guaranteed for 5,000,000 operations or one year. One “operation” is considered one opening and one closure of the shutter. DSS Shutters (excluding the DSS35B) must be operated with the ED12DSS or VED24 driver. The DSS35B shutter devices must be operated with the VED24 driver. All DSS Shutters must be operated within the defined environmental, electrical and mechanical specifications as listed on the device’s data sheet. After one year (WARRANTY PERIOD), the cycle warranty is null and void. If returned, the device must be accompanied by a written statement indicating the approximate number of cycles contained on the device, include all parameters to which the shutter was operated and follow the RETURN MATERIAL AUTHORIZATION PROCEDURE as defined below.
RETURN MATERIAL AUTHORIZATION PROCEDURE: MANUFACTURER will only accept returned Products from customers that have obtained an RMA (Return Material Authorization) number from the MANUFACTURER. The customer must also include an itemized statement of defect(s). The Product will then be evaluated per the MANUFACTURER’S standard repair guidelines. Any Product which has been returned to the MANUFACTURER but which is found to meet the applicable specifications and not defective in materials and workmanship shall be subject to the MANUFACTURER’s standard evaluation charge. The MANUFACTURER assumes no liability for customer returned material.
LIMIT OF LIABILITY: The buyer’s exclusive remedy and the limit of MANUFACTURER’S liability for any loss whatsoever shall not exceed the purchase price paid by the buyer for the goods to which a claim is made. MANUFACTURER does not give any implied warranties of merchantability, fitness for a particular purpose, or of any other nature in connection with the sale of any Products.
Warranty updated: 7/8/15 1:54 PM
For additional information, please review our Terms & Conditions.